Refund policy

At Gadgeon, we want you to shop with confidence. This Return & Refund Policy explains your rights and our procedures for returns, cancellations, refunds, and faulty or non-conforming products purchased through our online store. EU consumers generally have a 14-day right of withdrawal for distance purchases, and goods must benefit from a minimum 2-year legal guarantee when they are faulty or not as described.

This policy does not affect any mandatory rights you may have under the consumer protection laws of your country of residence. If local law grants stronger rights, those rights will apply.

1. Business Information

Gadgeon
21 Rue 10ème Bataillon de Chasseurs a Pieds
88100, France

Email: contact@gadgeon.shop
Support: support@gadgeon.shop

2. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason. For goods, this period runs from the day you, or a third party designated by you other than the carrier, receive the goods.

If your order consists of multiple goods delivered separately, the withdrawal period expires 14 days after you receive the last item. To exercise this right, you must inform us by a clear statement sent to contact@gadgeon.shop before the 14-day period expires.

3. How to Exercise Your Withdrawal Right

To withdraw from your purchase, please send us an email with your full name, order number, the product or products concerned, and a clear statement that you wish to cancel your order or return your item. You may also use the model withdrawal wording included at the end of this policy.

Once we receive your request, we may provide return instructions, the return address, and any steps needed to process your return properly. Please do not send items back without contacting us first.

4. Return of Goods

If you withdraw from the contract, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw. This deadline is met if you send the goods before the 14-day period has expired.

Unless we expressly state otherwise, you are responsible for the direct cost of returning goods when exercising your right of withdrawal. If a product is defective, damaged, or not as described, the return cost will be our responsibility where required by law.

5. Condition of Returned Items

You may inspect the goods as you would in a physical shop to establish their nature, characteristics, and functioning. However, you are responsible for any diminished value resulting from handling beyond what is necessary for that inspection.

To help us process your return efficiently, we ask that returned items be sent back in good condition and, where reasonably possible, with all accessories, manuals, inserts, and original packaging. Returns may be subject to a reduction in value if the product has been used more than necessary to inspect it.

6. Refunds

If you withdraw from the contract in accordance with applicable law, we will reimburse all payments received from you for the returned goods, including the standard cost of the original delivery where required by law. Refunds must be made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.

However, we may withhold the refund until we have received the returned goods or until you provide proof that the goods have been sent back, whichever comes first. Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise.

Depending on your payment provider or bank, the refunded amount may take several business days to appear in your account after processing.

7. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged in transit, incomplete, not functioning properly, or not as described, please contact support@gadgeon.shop as soon as possible with your order number, a description of the issue, and where possible, photos of the item and packaging. Under EU rules, consumers have a minimum 2-year legal guarantee for goods that are faulty or not as advertised.

Where applicable, you may be entitled to repair, replacement, price reduction, or refund. If repair or replacement is impossible, disproportionate, or cannot be completed within a reasonable time and without significant inconvenience, you may be entitled to a full or partial refund.

If a defect becomes apparent within 1 year of delivery, it is generally presumed to have existed at the time of delivery unless proven otherwise. Some national laws may provide even stronger protection.

8. Legal Guarantee

All products sold by Gadgeon to EU consumers benefit from the legal guarantee required by applicable law. This means that if a product is defective, does not match its description, or does not function as reasonably expected, you may request a legal remedy.

The legal guarantee applies for at least 2 years from the date of delivery. This legal guarantee is separate from and in addition to any commercial warranty that may be offered for a specific product.

9. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply, or may cease to apply, in certain cases permitted by law, including:

goods made to the consumer’s specifications or clearly personalised;
sealed goods not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
sealed audio, video, or software products that were unsealed after delivery;
digital content not supplied on a tangible medium, where performance has begun with your prior express consent and acknowledgment that you lose the right of withdrawal;
fully performed services where performance began with your prior express consent and acknowledgment that you would lose the withdrawal right.

If any of our products fall within a legal exception, this will be stated on the relevant product page or otherwise disclosed before purchase.

10. Non-Returnable or Reduced-Refund Situations

Unless applicable law requires otherwise, we may refuse a return or reduce the refund amount in cases where:

the return request is made outside the applicable legal return period;
the item has been damaged due to misuse, negligence, improper care, or abnormal handling after delivery;
the product falls within a legal exception to the withdrawal right;
essential parts, accessories, or components are missing and this materially affects the value of the returned goods.

This does not affect your legal rights where goods are faulty or not in conformity with the contract.

11. How to Start a Return or Refund Request

Please contact us at one of the following email addresses:

contact@gadgeon.shop
support@gadgeon.shop

To help us process your request quickly, include:

your full name;
your order number;
the product concerned;
the reason for your request;
photos, if the item is damaged, faulty, or incorrect.

12. Model Withdrawal Form

You may use the following wording if you wish to withdraw from your order:

I hereby give notice that I withdraw from my contract of sale for the following goods: [insert product name], ordered on [date] / received on [date], name of consumer: [your name], address of consumer: [your address], date: [date].

13. Contact

For any question regarding returns, refunds, withdrawal requests, or faulty items, please contact: