Privacy policy

At Gadgeon, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy is intended for customers and visitors located in the European Union and is designed to reflect the principles of the General Data Protection Regulation (GDPR). It should be read together with our Terms of Service, Return & Refund Policy, and Cookie practices where applicable.

1. Business Information

Gadgeon
21 Rue 10ème Bataillon de Chasseurs a Pieds
88100, France

Email: contact@gadgeon.shop
Support: support@gadgeon.shop

For any privacy-related request, you may contact us at: contact@gadgeon.shop.

2. Personal Data We Collect

We may collect the following categories of personal data depending on how you use our store:

Identity data, such as your name.
Contact data, such as your email address, phone number, billing address, and shipping address.
Order data, such as the products purchased, order number, payment status, shipping method, and transaction history.
Communication data, such as messages sent through our contact forms or customer support emails.
Technical data, such as IP address, browser type, device information, time zone, and site usage information.
Marketing data, such as your preferences regarding newsletters, promotional emails, and advertising interactions.

We collect personal data directly from you, automatically through your use of the website, and in some cases through service providers involved in payments, delivery, analytics, fraud prevention, or store operations.

3. How We Use Your Personal Data

We use personal data only where we have a valid legal basis and a legitimate business purpose. We may process your personal data to:

provide and operate our online store;
process and deliver orders;
manage payments, refunds, returns, and chargebacks;
communicate with you about your orders or inquiries;
provide customer support;
detect, prevent, and investigate fraud, abuse, or security issues;
improve our website, product offering, and user experience;
send marketing communications where permitted by law or where you have consented;
comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases for Processing

Depending on the context, we process your personal data on one or more of the following legal bases:

Performance of a contract: when processing is necessary to fulfill your order, deliver products, provide support, or manage returns and refunds.
Legal obligation: when we must retain or disclose data to comply with tax, accounting, consumer, or other legal obligations.
Legitimate interests: when processing is necessary for fraud prevention, store security, service improvement, internal administration, or defending legal claims, provided those interests are not overridden by your rights.
Consent: where required by law, including for certain marketing communications or non-essential cookies and tracking technologies.

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our store may use cookies, pixels, tags, and similar technologies to ensure website functionality, remember preferences, measure traffic, improve performance, and support marketing activities. Some cookies are essential for the operation of the site, while others may require your consent depending on applicable law.

These technologies may collect information such as IP address, browser information, device identifiers, pages viewed, time spent on site, referral URLs, and interactions with content. Where required, we will request your consent before placing non-essential cookies on your device.

We may share your personal data only where necessary and only with appropriate safeguards. Recipients may include:

Shopify, as the ecommerce platform hosting and powering our store.
Payment service providers, to process secure transactions.
Shipping and logistics providers, to prepare and deliver orders.
IT, hosting, fraud prevention, analytics, and customer support service providers.
Professional advisers, where necessary, such as legal, accounting, or regulatory advisers.
Public authorities or regulators, where required by law or to protect legal rights.

7. International Data Transfers

Some of our service providers may process or access personal data outside your country, including outside the European Economic Area. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms required under applicable data protection law.

If you would like more information about international data transfer safeguards related to your personal data, you may contact us using the details listed in this policy.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain proper business records.

In practice, retention periods may vary depending on the type of data and the purpose of processing. For example:

order and transaction data may be retained for accounting, tax, and legal compliance;
customer service communications may be retained to manage ongoing support or disputes;
marketing data may be retained until you unsubscribe or object, where applicable.

9. Your Rights

If you are located in the European Union or otherwise entitled under applicable law, you may have the right to:

access the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your personal data in certain circumstances;
request restriction of processing in certain cases;
object to processing based on legitimate interests;
withdraw consent where processing is based on consent;
request portability of data where applicable;
lodge a complaint with your local data protection authority.

To exercise your rights, please contact us at contact@gadgeon.shop. We may ask you to verify your identity before responding to your request.

10. Marketing Communications

If you subscribe to our newsletter or agree to receive promotional content, we may send you marketing emails about products, launches, offers, or updates. Where required by law, such communications are sent only with your consent or another valid legal basis.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly at support@gadgeon.shop.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure. For that reason, while we strive to protect your personal data, we cannot guarantee absolute security.

12. Third-Party Services and Links

Our website may integrate or link to third-party services, platforms, apps, or websites. If you interact with third-party services, your personal data may be subject to the privacy practices of those third parties.

We encourage you to review the privacy notices of any third-party services you use in connection with our store, including Shopify and payment providers, where relevant.

13. Children’s Privacy

Our store is not intended for children, and we do not knowingly collect personal data from children without a lawful basis and appropriate authorisation where required by law. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, operational practices, or technologies used.

The updated version will be published on this page with a revised effective date where appropriate.

15. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact: