Shipping policy

At Gadgeon, we aim to process and deliver your order as efficiently and transparently as possible. This Shipping Policy explains how we handle order processing, shipping times, delivery, tracking, delays, and shipping-related issues for purchases made through our online store.

Please read this policy carefully before placing an order.

1. Business Information

Gadgeon
21 Rue 10ème Bataillon de Chasseurs a Pieds
88100, France

Email: contact@gadgeon.shop
Support: support@gadgeon.shop

2. Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation, unless otherwise stated on the product page or during checkout.

Orders are not usually processed, shipped, or delivered on weekends or public holidays. During busy periods, promotions, product launches, or holiday seasons, processing times may be slightly longer.

3. Shipping Times

Estimated delivery times may vary depending on the destination, product availability, shipping carrier, customs procedures, and seasonal demand.

Typical delivery estimates:

  • France: 4 to 8 business days

  • Europe: 5 to 10 business days

  • International: 7 to 15 business days

These timeframes are estimates only and are not guaranteed unless explicitly stated otherwise.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase. The total order price, including any applicable delivery charges, will be shown before payment is confirmed.

If express delivery or any optional paid shipping service is offered, it will only apply if you actively select it during checkout.

5. Delivery Areas

We currently ship to selected countries and regions supported by our store and logistics partners. If shipping is unavailable for your destination, this will normally be indicated during checkout.

We reserve the right to limit or refuse delivery to certain locations for logistical, legal, fraud-prevention, or carrier-related reasons.

6. Customs Duties, Taxes, and Import Charges

For orders shipped outside your local customs territory or where applicable under local law, customs duties, import taxes, clearance fees, or other charges may apply.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer. Gadgeon is not responsible for delays caused by customs clearance procedures.

Customers are responsible for ensuring that the ordered products can be lawfully imported into their destination country.

7. Tracking Information

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Tracking updates may take time to appear after shipment, depending on the carrier and destination. In some cases, partial shipments may be sent separately.

8. Delayed Deliveries

We are not liable for delays caused by events beyond our reasonable control, including carrier disruptions, customs inspections, severe weather, transport issues, strikes, security checks, incorrect customer information, or high seasonal demand.

If your order is significantly delayed, you may contact us at support@gadgeon.shop or contact@gadgeon.shop and we will do our best to assist.

If your order is not delivered within the applicable legal timeframe or within the agreed delivery period, you may have rights under applicable consumer law, including the right to set an additional reasonable deadline and, in some cases, cancel the order if delivery still does not occur.

9. Risk and Delivery Responsibility

We remain responsible for the goods until they are delivered to you or to a person designated by you to receive them, in accordance with applicable law.

If your package arrives visibly damaged, we recommend that you note this with the carrier where possible and contact us promptly with supporting photos.

10. Incorrect Shipping Information

It is your responsibility to provide complete and accurate shipping information at checkout. Gadgeon is not responsible for delays, failed delivery attempts, or losses caused by incorrect, incomplete, or invalid shipping details provided by the customer.

If an order is returned to us due to an incorrect address or failed delivery, we may contact you to arrange reshipment. Additional shipping charges may apply.

11. Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible with your order number. We will review the shipment status and, where appropriate, open an investigation with the carrier.

A package may not be considered lost until a reasonable investigation period has passed. If a shipment is confirmed lost, we will offer an appropriate solution in accordance with applicable law and the circumstances of the case.

12. Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact us within a reasonable time after delivery and include your order number, a description of the issue, and photos where possible.

Where a delivery problem is confirmed, we may offer a replacement, partial refund, full refund, or another appropriate remedy depending on the situation and your legal rights.

13. Split Shipments

In some cases, items from the same order may be shipped separately depending on stock location, packaging constraints, or carrier availability. If this happens, you may receive multiple tracking numbers or separate delivery dates.

You will not be charged additional shipping fees for split shipments unless clearly stated before purchase.

14. Failed Delivery and Unclaimed Packages

If a package is refused, unclaimed, or returned to sender due to the customer’s failure to accept delivery, provide required information, or collect the parcel, we may deduct any return costs, storage fees, customs charges, or carrier fees from the refund where permitted by law.

Original shipping costs may be non-refundable unless otherwise required by applicable consumer law.

15. Contact

If you have any questions about shipping, delivery, tracking, or a shipment issue, please contact us:

Gadgeon
21 Rue 10ème Bataillon de Chasseurs a Pieds
88100, France

Email: contact@gadgeon.shop
Support: support@gadgeon.shop